At 18hoki, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our platform.
Last Updated: January 2026
This Privacy Policy applies to all personal data collected, processed, and stored by 18hoki when you access our website at https://18hoki.cam, register an account, place wagers, make deposits or withdrawals, communicate with our customer support team, or otherwise interact with our online gambling platform and services.
18hoki operates as a data controller with respect to your personal information. We are committed to compliance with applicable data protection laws and regulations, including those governing Indonesian residents, and we implement technical and organizational measures to ensure the security, confidentiality, and integrity of your data.
By using 18hoki services, you acknowledge that you have read, understood, and consent to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree with these practices, please discontinue use of our platform immediately.
The entity responsible for the collection and processing of your personal data is 18hoki, operating the online gambling platform at https://18hoki.cam. For any questions, concerns, or requests regarding your personal data or this Privacy Policy, you may contact our Data Protection Officer or customer support team through the following channels:
18hoki collects and processes various categories of personal data necessary to provide our gambling services, comply with legal obligations, prevent fraud, and enhance your user experience. The data we collect includes, but is not limited to:
18hoki processes your personal data based on the following legal grounds and for the purposes outlined below:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Contractual necessity (to provide gambling services) |
| Identity verification (KYC) and age verification | Legal obligation (anti-money laundering, age restriction enforcement) |
| Processing deposits and withdrawals | Contractual necessity |
| Fraud prevention and security monitoring | Legitimate interest (protecting platform integrity) |
| Customer support and dispute resolution | Contractual necessity and legitimate interest |
| Marketing communications (if you opt-in) | Consent |
| Responsible gaming monitoring | Legitimate interest (player protection) |
| Legal compliance and regulatory reporting | Legal obligation |
18hoki uses your personal data for the following specific purposes:
We use your registration and identification data to create and maintain your player account, authenticate your identity when you log in, process your gaming activity (wagers, wins, losses), and manage your account balance. This processing is essential for the performance of our contract with you to provide online gambling services.
Your financial data is used to process deposits from your Indonesian bank accounts (BCA, BRI, BNI, Mandiri) or e-wallets (OVO, DANA, GoPay, ShopeePay), credit winnings to your account, and process withdrawal requests back to your verified payment methods. We work with licensed payment processors and banks to facilitate these transactions securely.
We process your KYC documents and personal data to verify your identity, confirm you are at least 21 years of age, ensure you are not on any self-exclusion or restricted-player lists, prevent multiple account creation, and comply with Indonesian anti-money laundering (AML) regulations. This processing is mandated by law and is critical to maintaining a safe gambling environment.
We analyze your behavioral data, transaction patterns, IP addresses, and device information to detect suspicious activity, prevent unauthorized account access, identify bonus abuse or terms violations, and protect both your account and our platform from fraud. This processing serves our legitimate interest in maintaining platform security.
When you contact our support team, we process your communications and account history to resolve your inquiries, investigate disputes, provide technical assistance, and ensure quality customer service. This processing is necessary to fulfill our contractual obligations and maintain high service standards.
We monitor your gameplay patterns, deposit frequency, and loss levels to identify potential problem gambling behaviors and proactively offer responsible gaming tools. This processing serves our legitimate interest in player welfare and regulatory compliance with responsible gaming standards.
If you opt in to receive marketing communications, we will use your email address and phone number to send promotional offers, bonus announcements, and platform updates relevant to Indonesian players. You may withdraw consent and unsubscribe at any time through account settings or by contacting support.
18hoki does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, we share your data with the following categories of recipients when necessary to provide our services or comply with legal obligations:
We share your financial data with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay) to process your deposits and withdrawals. These institutions are bound by their own privacy policies and applicable Indonesian banking regulations.
We share limited gameplay data (user ID, wager amounts, game outcomes) with third-party game developers who provide the slots, live dealer games, and sports betting platforms offered on 18hoki. These providers do not receive your full personal data and are contractually obligated to protect your information.
We use specialized KYC verification services to authenticate your identity documents and perform age verification checks. These services process your identification data under strict confidentiality agreements and data protection standards.
Our live chat, email support, and ticketing systems are provided by third-party software vendors. These vendors have access to your communications with our support team but are prohibited from using your data for any purpose other than facilitating customer service.
We may disclose your personal data to Indonesian government agencies, law enforcement, regulatory bodies, or courts when legally required to do so, such as in response to court orders, subpoenas, anti-money laundering investigations, or to comply with Indonesian gambling regulations.
We may share your data with legal counsel, auditors, and consultants who assist us in operating our business and ensuring compliance with applicable laws. These advisors are bound by professional confidentiality obligations.
Data Protection Guarantee: All third parties who receive your personal data from 18hoki are contractually required to implement appropriate technical and organizational security measures and are prohibited from using your data for purposes beyond those specified in their agreements with us.
Your personal data is primarily stored and processed on servers located within Indonesia or neighboring jurisdictions to ensure fast performance and compliance with Indonesian data protection standards. However, some of our third-party service providers (game developers, payment processors, cloud storage providers) may be located in other countries.
When we transfer your data outside Indonesia, we ensure adequate protection through:
18hoki retains your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law:
After the applicable retention period expires, we securely delete or anonymize your personal data so that it can no longer be associated with you.
18hoki uses cookies and similar tracking technologies to enhance your user experience, analyze website traffic, and deliver personalized content. Cookies are small text files stored on your device when you visit our website.
You can manage cookie preferences through your browser settings. However, disabling essential cookies may impair your ability to use certain features of the 18hoki platform.
As a user of 18hoki, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you, including information about how we use it and who we share it with. You can request a data export by contacting customer support.
If your personal data is inaccurate or incomplete, you have the right to request corrections. You can update most account information directly through your account settings or by contacting support.
You may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected. However, we may be required to retain certain data for legal or regulatory compliance (e.g., transaction records for 7 years). Deletion requests will be processed within 30 days where legally permissible.
You may request that we limit how we process your data in certain circumstances, such as when you contest the accuracy of the data or object to processing based on legitimate interests.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.
You may object to processing based on legitimate interests or for marketing purposes. You can opt out of marketing communications at any time through account settings or by clicking "unsubscribe" in promotional emails.
Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
To exercise any of these rights, please contact our Data Protection Officer or customer support team. We will respond to your request within 30 days.
18hoki implements robust technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:
While we take every reasonable precaution to protect your data, no internet transmission or electronic storage system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access to your account.
18hoki services are strictly intended for adults aged 21 years and older. We do not knowingly collect, process, or solicit personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will delete that information immediately and close the associated account.
If you believe a minor has registered an account on 18hoki, please contact our customer support team immediately so we can take appropriate action.
18hoki reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated through prominent notices on our website or via email to registered players at least 30 days before the changes take effect.
The "Last Updated" date at the top of this document indicates when the most recent revisions were made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Continued use of 18hoki services after changes take effect constitutes acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 18hoki handles your personal data, please contact us through any of the following channels:
We are committed to addressing your concerns promptly and transparently. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant Indonesian data protection authority.
Six core principles that guide our data protection practices
We collect only the personal data necessary to provide our services and comply with legal obligations. No excessive or unnecessary data gathering.
Your data is used only for the specific purposes disclosed at the time of collection. We do not repurpose your data without your consent.
We never sell, rent, or trade your personal data to third parties. Your information is shared only when essential for service delivery or legal compliance.
Personal data is retained only as long as necessary for its purpose or as required by law. Expired data is securely deleted or anonymized.
Only authorized personnel can access your data, and all access is logged and monitored. Strict internal protocols prevent unauthorized viewing.
You have full rights to access, correct, delete, and control your personal data. We facilitate these rights through transparent processes.
Our Data Protection Officer and customer support team are available 24/7 to address any privacy concerns, data access requests, or questions about how we handle your information.